Get help with Cattle Market Pulse

Email us

support@cattlemarketpulse.com — questions, bug reports, wrong numbers, subscription trouble, privacy requests. We read every message and answer as quickly as we can; this is a small operation, not a call centre, so give us a day or two before assuming it went missing.

From inside the app, Settings → Contact Us opens the same email with your device ID and app version already filled in. That's the fastest route, because those two details are what let us find your records.

What to put in a bug report

You don't have to write any of this out formally — but the more of it we have, the less back-and-forth it takes:

• Which market and which sale date. The barn name and the report date on screen.
• What you expected, and what you saw instead. A number, a screen, an alert that didn't come.
• Where you were in the app. The screen name, or how you got there.
• Your device ID and app version. Settings → Contact Us fills both in for you.
• A screenshot, if a number looks wrong. It saves us guessing which figure you mean.

If a price here disagrees with the official USDA document, the USDA document wins — and we want to know. Every report page links the source PDF at the top; send us that link along with what you saw. More on where the numbers come from is on About the data.

Deleting your data

The app has no accounts. Your favorites, herd entries, alert preferences and Ask history are keyed to a random device ID, and because that ID lives in your device's Keychain it survives deleting the app — so removing the app does not remove your data from our servers.

To have it all deleted, email support@cattlemarketpulse.com from any address and say so. Send it through Settings → Contact Us if you can, so your device ID comes with it; otherwise we'll ask a question or two to be certain we're deleting the right records. We delete and confirm, normally within 30 days, and we won't ask you to create an account to do it.

To come off the website's launch-notification list, email the same address and we'll remove your address. Full detail is in the privacy policy.

Subscriptions and billing

Cattle Market Pulse Pro is an auto-renewing subscription sold through the App Store. Manage or cancel it in your Apple Account settings — cancelling at least 24 hours before the period ends stops the next renewal, and you keep Pro until the paid-through date. Refunds are handled by Apple, not by us, at reportaproblem.apple.com.

Reinstalled the app, or on a new phone, and Pro isn't showing? Use Restore Purchases on the subscription screen. If it still doesn't come back, email us.

The legal documents

• Privacy policy — what we collect, who processes it, and how to have it deleted.
• Terms of use — the agreement covering the app and this site.

Cattle Market Pulse is built by Kwabu LLC, a Texas limited liability company. We are not affiliated with or endorsed by the USDA.